--- title: Topaz Signature Pad set up for Windows 11 device description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/topaz-signature-pad-set-up-for-windows-11-device#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Topaz Signature Pad set up for Windows 11 device Search ### Topaz Signature Pad set up for Windows 11 device This article will help you set up a Topaz Signature Pad on a Windows 11 PC.  **\*The Topaz needs a splitter that goes from Serial to USB or it will NOT work\*** ### **Step 1: Use LogMeIn Rescue to remote into customers PC** //This will establish a connection between your PC and the customers PC  - Open up LogMeIn Rescue on your computer - Direct the customer to [www.logmein123.com](https://www.logmein123.com) - Select New Session and generate the pin code needed for the customer to enter - They will have to click 'Run' and download the application so you can give it access - Once it has completed downloading, you need to click the green play button - MAKE SURE YOU CLICK '**RESTART APPLET AS SERVICE**' (This will give you admin privilege's on their computer) - Launch the connection and now you have access to their PC ### **Step 2: Make sure RD Connection session has proper settings enabled** // There are certain settings in Remote Desktop Connection that will allow it to use certain ports and keyboards to ensure external devices will work. - Open up their Remote Desktop Connection - Make sure it's on the desktop so they can access it - Right-click and then click 'Edit' - Go to the Local Resources and under Keyboard, Click the drop-down and select 'On This Keyboard' ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/53BjMwd6cDlPyglw1NCFtevQjAsUdx8T0A.png) - Click 'More' and then Check all the ports ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/z04AUD6a8NzFqtJFxzKrDJsREwmaFiA-ZA.png) - Hit ok, go back to the General tab, and hit 'Save' (This will save the settings that you just adjusted) ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Vbi5CCluo1hQri7t-X9hPo0O4ZWXctjggQ.png) **Step 3: Set Baud Rate and Com Port in Device Manager** // Just like the normal Topaz setup you need to set the baud rate and com port but this time you are setting it up in the device manager - Open Device Manager on the Customers PC - Expand Ports - The port will say 'Please install corresponding PL2303 driver' - Right Click 'Please install' - Click Properties - Go to Port Settings - Bits per Seconds need to be set to 115200 - After you had set the Baud Rate, Click 'Advanced' ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/lde-py-zxDXX_KUVNG_LWF08MHLCAInY_A.png) - Com Port will show you the current port it's using. You will tell it to use COM1 - Click OK, Then click 'OK' to save the settings ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/fCtcyumavaOaPBzr9wk8dolm1J_cino7aQ.png) ### **Step 4: Download Prolific Driver from Prolific onto the customers PC** // Now we need to grab the updated driver from Prolific website and download it onto customer PC - Click link:[http://www.prolific.com.tw/US/ShowProduct.aspx?p\_id=225&pcid=41](http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41) - Click the most recent released driver ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/266nz7Enf8W9c7BAT61qMyi19bgxCSxjKw.png) - The link will begin to download a zipped folder - Extract files in the download folder ### **Step 5: Update Prolific Driver in Device Manager** // This will finalize the Topaz set up and the Windows 11 PC will recognize it as Prolific Serial to USB  - In Device Manager, expand Ports and Right Click 'Please Install Corresponding Driver' - Click 'Update Driver' - Click 'Browse on my computer' - Click 'Let me pick from list' - Select the most updated version of the driver **(3.9)** - You should see the driver is now called 'Prolific USB-to-Serial' //Driver installations FIX **\*IF the PC won't recognize the drivers in step 5, you have to install the driver using the install wizard\*** -Go to the extracted driver install folder  -Select the Logo\_Driver Setup application ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/4rDTcB51TOZEjQCotL1U-O8JyiUmZ1CNiA.png) -Then follow the prompts to complete the installation of the drivers -Then repeat step 5 to select the correct driver ### **Step 6: Test and Resolve!** // Make sure to test the signature pad by loading up the session in RDC. If there is already a session open then click Menu \> Exit to close the session and start over - Open up the POS - Go to the Venue tab and grab a test profile - Have the customer sign the waiver on the Topaz Signature Pad - Waiver SIGNED! - Repeat process for any other Topaz Sig Pads - RESOLVE THE TICKET! ### **Step 7: Jump for Joy!** - **Get out of your chair** - **Jump in the air with a smile on your face**   - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - 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