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Topaz Signature Pad set up for Windows 11 device

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Topaz Signature Pad set up for Windows 11 device

This article will help you set up a Topaz Signature Pad on a Windows 11 PC. 

*The Topaz needs a splitter that goes from Serial to USB or it will NOT work*


Step 1: Use LogMeIn Rescue to remote into customers PC

//This will establish a connection between your PC and the customers PC 

  • Open up LogMeIn Rescue on your computer
  • Direct the customer to www.logmein123.com
  • Select New Session and generate the pin code needed for the customer to enter
  • They will have to click 'Run' and download the application so you can give it access
  • Once it has completed downloading, you need to click the green play button
  • MAKE SURE YOU CLICK 'RESTART APPLET AS SERVICE' (This will give you admin privilege's on their computer)
  • Launch the connection and now you have access to their PC

Step 2: Make sure RD Connection session has proper settings enabled

// There are certain settings in Remote Desktop Connection that will allow it to use certain ports and keyboards to ensure external devices will work.

  • Open up their Remote Desktop Connection
  • Make sure it's on the desktop so they can access it 
  • Right-click and then click 'Edit'
  • Go to the Local Resources and under Keyboard, Click the drop-down and select 'On This Keyboard'

  • Click 'More' and then Check all the ports

  • Hit ok, go back to the General tab, and hit 'Save' (This will save the settings that you just adjusted)

Step 3: Set Baud Rate and Com Port in Device Manager

// Just like the normal Topaz setup you need to set the baud rate and com port but this time you are setting it up in the device manager

  • Open Device Manager on the Customers PC
  • Expand Ports
  • The port will say 'Please install corresponding PL2303 driver'
  • Right Click 'Please install'
  • Click Properties
  • Go to Port Settings
  • Bits per Seconds need to be set to 115200
  • After you had set the Baud Rate, Click 'Advanced'

  • Com Port will show you the current port it's using. You will tell it to use COM1 
  • Click OK, Then click 'OK' to save the settings

 

Step 4: Download Prolific Driver from Prolific onto the customers PC

// Now we need to grab the updated driver from Prolific website and download it onto customer PC

  • The link will begin to download a zipped folder
  • Extract files in the download folder

Step 5: Update Prolific Driver in Device Manager

// This will finalize the Topaz set up and the Windows 11 PC will recognize it as Prolific Serial to USB 

  • In Device Manager, expand Ports and Right Click 'Please Install Corresponding Driver'
  • Click 'Update Driver' 
  • Click 'Browse on my computer'
  • Click 'Let me pick from list'
  • Select the most updated version of the driver (3.9)
  • You should see the driver is now called 'Prolific USB-to-Serial'

//Driver installations FIX

*IF the PC won't recognize the drivers in step 5, you have to install the driver using the install wizard*

-Go to the extracted driver install folder 

-Select the Logo_Driver Setup application

-Then follow the prompts to complete the installation of the drivers

-Then repeat step 5 to select the correct driver


Step 6: Test and Resolve!

// Make sure to test the signature pad by loading up the session in RDC. If there is already a session open then click Menu > Exit to close the session and start over

  • Open up the POS
  • Go to the Venue tab and grab a test profile
  • Have the customer sign the waiver on the Topaz Signature Pad
  • Waiver SIGNED!
  • Repeat process for any other Topaz Sig Pads 
  • RESOLVE THE TICKET!

Step 7: Jump for Joy!

  • Get out of your chair
  • Jump in the air with a smile on your face

 



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