--- title: Text2Pay Refund description: Text2Pay Refund process --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/text2pay-refund#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) 2. [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en) 3. [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) March 10, 2026 # Text2Pay Refund ## This article explains how to process Text2Pay refunds in Clubspeed and avoid common errors related to full or partial refunds. **Step 1: Open the Check** From the Clubspeed POS, locate and open the check associated with the Text2Pay transaction. **Step 2: Full Refund** If the refund is for the **full amount**, click **Refund** and confirm that the total refund amount matches the original charge exactly. **Step 3: Partial Refund** If the refund is **partial**, verify the quantity and amounts carefully. - For example, if the total charge is $300 made up of 3 items, selecting the wrong quantity can result in attempted refunds of $600 or $900, which will cause an error. Ensure the quantity and amount being refunded are correct. **Step 4: Check Error Codes** If you encounter an error, review the Fiserv/CardPointe Gateway Response Codes for more details: [https://developer.fiserv.com/product/CardPointe/docs/?path=docs/documentation/GatewayResponseCodes.md&branch=main](https://developer.fiserv.com/product/CardPointe/docs/?path=docs/documentation/GatewayResponseCodes.md&branch=main) If the error is unclear or cannot be resolved using the response codes, escalate the issue to the support team with all steps taken and error details included. - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - 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