Text2Pay Refund

Step 1: Open the Check
From the Clubspeed POS, locate and open the check associated with the Text2Pay transaction.

Step 2: Full Refund
If the refund is for the full amount, click Refund and confirm that the total refund amount matches the original charge exactly.

Step 3: Partial Refund
If the refund is partial, verify the quantity and amounts carefully.

• For example, if the total charge is $300 made up of 3 items, selecting the wrong quantity can result in attempted refunds of $600 or $900, which will cause an error. Ensure the quantity and amount being refunded are correct.

Step 4: Check Error Codes
If you encounter an error, review the Fiserv/CardPointe Gateway Response Codes for more details:
https://developer.fiserv.com/product/CardPointe/docs/?path=docs/documentation/GatewayResponseCodes.md&branch=main

_{If the error is unclear or cannot be resolved using the response codes, escalate the issue to the support team with all steps taken and error details included.}