Sites Can't Be Reached Locally

This article will help you troubleshoot sites not working on the local network. We are using the Chrome browser for troubleshooting.

TABLE OF CONTENTS

How to produce the error:

Log into the Clubspeed controller and ensure the controller's IP is set in DNS Manager.

Log into Clubspeed Controller
Press Windows Key + R
Enter DNSmgmt.msc and then click OK
On the left expand ServerName (Ex. SERVER2019VM)
Expand Forward Lookup Zones
Click on licensename.clubspeedtiming.com
Ensure there are at least 3 records available.(The 3rd record is usually the local IP of controller)
If the local IP is missing add a New A host.
1. Right Click anywhere in the white area and select New Host(A or AAAA)...
2. The New Host window should be open and enter IP address of the Clubspeed controller. Uncheck Create Associated Pointer(PTR) Record. Then Click Add Host
3. Finally flush DNS.
  1. Press the Windows Key + R and type in "cmd" then press ok
  2. Once open type in ipconfig /flushdns
4. Open a new browser and attempt to load the page again using licensename.clubspeedtiming.com/api. Ensure it loads

We will make adjustments to the clubspeed controller's network adapter.

Press Windows Key + R. Enter " ncpa.cpl " and press OK
Right Click on the appropriate network adapter and then click on Properties
Click on Internet Protocol Version 4 (TCP/IPV4) then press Properties
On the second table ensure "Use the following DNS server addresses:" radio button is enabled.
1. Enter Clubspeed controller's IP in Preferred DNS server: (Delete any IP in this box)
2. Enter 8.8.8.8 as Alternate DNS Server.(Use 1.1.1.1 if 8.8.8.8 is blocked)
Finally flush DNS.
1. Press the Windows Key + R and type in "cmd" then press ok
2. Once open type in ipconfig /flushdns
3. Open a new browser and attempt to load the page using licensename.clubspeedtiming.com/api. Ensure it loads