--- title: Sites Can't Be Reached Locally description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/sites-cant-be-reached-locally#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Sites Can't Be Reached Locally ### Sites Can't Be Reached Locally This article will help you troubleshoot sites not working on the local network. We are using the Chrome browser for troubleshooting.  **TABLE OF CONTENTS** - [Error: This site can't be reached (PC)](https://help.clubspeed.com/clubspeed-knowledge-center/sites-cant-be-reached-locally?hsLang=en#Error%3A-This-site-can't-be-reached-(PC)%C2%A0) - [Check DNS server in DNS Manager](https://help.clubspeed.com/clubspeed-knowledge-center/sites-cant-be-reached-locally?hsLang=en#Check-DNS-server-in-DNS-Manager) - [Check PC's DNS settings](https://help.clubspeed.com/clubspeed-knowledge-center/sites-cant-be-reached-locally?hsLang=en#Check-PC's-DNS-settings%C2%A0) ### **Error: This site can't be reached (PC)** How to produce the error: - Open Chrome Browser - Go to *licensename*[.clubspeedtiming.com](https://.clubspeedtiming.com?hsLang=en) (Ex. vm-19[.clubspeedtiming.com](https://k1dallas.clubspeedtiming.com)) - Error: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/drkHp0A0uBHBWkbvaS7tFFVWw-HEoYERUw.png) ### **Check DNS server in DNS Manager** Log into the Clubspeed controller and ensure the controller's IP is set in DNS Manager. 1. Log into Clubspeed Controller 2. Press Windows Key + R 3. Enter DNSmgmt.msc and then click OK ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/8ZAtDwQOKcU8N2lIcMvttrtxXV07NyKOHA.png) 4. On the left expand *ServerName* (Ex. SERVER2019VM) 5. Expand **Forward Lookup Zones** 6. Click on *licensename.clubspeedtiming.com* 7. Ensure there are at least 3 records available.(The 3rd record is usually the local IP of controller)![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Qo3ryJWZpVjyr0-b6kEco9kRyQ725Mfm3Q.png) 8. If the local IP is missing add a New A host.  1. Right Click anywhere in the white area and select **New Host(A or AAAA)...**![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/m0TZ-7OWZwti6MX8HWe9cxcLYTNou5G6Ig.png) 2. The **New Host** window should be open and enter IP address of the Clubspeed controller. Uncheck Create Associated Pointer(PTR) Record. Then Click Add Host![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/dzTsqMB9s53k3hvgsuOA0KLu3eyqUqXaPw.png) 3. Finally flush DNS.  1. Press the Windows Key + R and type in "cmd" then press ok 2. Once open type in ipconfig /flushdns ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Fw1GM5GMTxWA624Dp_g_ujlOeoj82T1TeQ.png) 4. Open a new browser and attempt to load the page again using *licensename*[.clubspeedtiming.com/api](https://.clubspeedtiming.com/api?hsLang=en). Ensure it loads![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Xozd1snbnwbojkas16i9YRtzaE-hA9IwxQ.png) ### **Check PC's DNS settings** We will make adjustments to the clubspeed controller's network adapter. 1. Press Windows Key + R. Enter " ncpa.cpl " and press OK![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/sCisN06eD2KR76HxKkisLDpe0IQ1SimYAA.png) 2. Right Click on the appropriate network adapter and then click on Properties ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/waSpRkBg2u1uij5wqzN-qiSzHR4izIP6cw.png) 3. Click on **Internet Protocol Version 4 (TCP/IPV4)** then press Properties![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/s9eo9daYUe6s75KkhRwihLhg0QH2pAK08Q.png) 4. On the second table ensure "**Use the following DNS server addresses:"** radio button is enabled. 1. Enter Clubspeed controller's IP in **Preferred DNS server:** (Delete any IP in this box) 2. Enter 8.8.8.8 as **Alternate DNS Server.**(Use 1.1.1.1 if 8.8.8.8 is blocked) ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/yOtGCfkpH4Qrf3i5K0dme-Csy1U62-UbKw.png) 5. Finally flush DNS.  1. Press the Windows Key + R and type in "cmd" then press ok 2. Once open type in ipconfig /flushdns![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/fJB8SP-60But7EXOyvbUMBDG7rzwlijDGg.png) 3. Open a new browser and attempt to load the page using *licensename*[.clubspeedtiming.com/api](https://.clubspeedtiming.com/api?hsLang=en). Ensure it loads![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Xozd1snbnwbojkas16i9YRtzaE-hA9IwxQ-1.png) - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - [Product Setup](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#product-setup) - [Customer Experience](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#customer-experience) - [Race Control](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#race-control) - [Manager Controls](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#manager-controls) - [Point of Sale Operations](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#point-of-sale-operations) - [Venue Operations](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#venue-operations) - [Race Control Operations](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#race-control-operations) - [Event Calendar](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#event-calendar) - [Open & Closing Shifts](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#open-closing-shifts) - [Activity Setup (FEC Non Karting)](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#activity-setup-fec-non-karting) - [Kart Focused](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#kart-focused) - [Troubleshooting](https://help.clubspeed.com/clubspeed-knowledge-center/troubleshooting?hsLang=en#main-content) - [networking](https://help.clubspeed.com/clubspeed-knowledge-center/troubleshooting?hsLang=en#networking) - [General](https://help.clubspeed.com/clubspeed-knowledge-center/general?hsLang=en) - [Reports](https://help.clubspeed.com/clubspeed-knowledge-center/reports?hsLang=en#main-content) - [Gift Cards](https://help.clubspeed.com/clubspeed-knowledge-center/reports?hsLang=en#gift-cards) - [Integrations](https://help.clubspeed.com/clubspeed-knowledge-center/integrations?hsLang=en) - [Payments](https://help.clubspeed.com/clubspeed-knowledge-center/payments?hsLang=en) - [Email and Text Messaging](https://help.clubspeed.com/clubspeed-knowledge-center/email-and-text-messaging?hsLang=en) - [Item Management](https://help.clubspeed.com/clubspeed-knowledge-center/item-management?hsLang=en) - [Resources](https://help.clubspeed.com/clubspeed-knowledge-center/resources?hsLang=en) - [Calendar Management](https://help.clubspeed.com/clubspeed-knowledge-center/calendar-management?hsLang=en) - [Customer Management](https://help.clubspeed.com/clubspeed-knowledge-center/customer-management?hsLang=en) - [Promotions and Marketing](https://help.clubspeed.com/clubspeed-knowledge-center/promotions-and-marketing?hsLang=en) - [Updates](https://help.clubspeed.com/clubspeed-knowledge-center/updates?hsLang=en#main-content) - [Release Notes](https://help.clubspeed.com/clubspeed-knowledge-center/updates?hsLang=en#release-notes) - [Registration](https://help.clubspeed.com/clubspeed-knowledge-center/registration?hsLang=en#main-content) - [Setting up Your Registration](https://help.clubspeed.com/clubspeed-knowledge-center/registration?hsLang=en#setting-up-your-registration) - [iPads](https://help.clubspeed.com/clubspeed-knowledge-center/registration?hsLang=en#ipads) - [Products](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#main-content) - [Business Additions](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#business-additions) - [Extra Tips & Tricks](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#extra-tips-tricks) - [Setup](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#setup) - [Point of Sale](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#point-of-sale) - [Barcode](https://help.clubspeed.com/clubspeed-knowledge-center/products?hsLang=en#barcode) - [Activities](https://help.clubspeed.com/clubspeed-knowledge-center/activities?hsLang=en#main-content) - [Activity Operations](https://help.clubspeed.com/clubspeed-knowledge-center/activities?hsLang=en#activity-operations) - [Reporting](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#main-content) - [Sales Reports](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#sales-reports) - [Operational Reports](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#operational-reports) - [Labor Report](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#labor-report) - [Accounting](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#accounting) - [Race Operations](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#race-operations) - [Quickbooks Online](https://help.clubspeed.com/clubspeed-knowledge-center/reporting?hsLang=en#quickbooks-online) - [Club Booking](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#main-content) - [Setup - Club Booking](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#setup-club-booking) - [Operations](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#operations) - [Booking Manager](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#booking-manager) - [Bonus Material - Club Booking](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#bonus-material-club-booking) - [Operational Flows](https://help.clubspeed.com/clubspeed-knowledge-center/operational-flows?hsLang=en) - [Food & Beverage](https://help.clubspeed.com/clubspeed-knowledge-center/food-beverage?hsLang=en) - [Speed Screen Displays](https://help.clubspeed.com/clubspeed-knowledge-center/speed-screen-displays?hsLang=en) - [Garage](https://help.clubspeed.com/clubspeed-knowledge-center/garage?hsLang=en) - [Support Task](https://help.clubspeed.com/clubspeed-knowledge-center/support-task?hsLang=en) - [Webinar](https://help.clubspeed.com/clubspeed-knowledge-center/webinar?hsLang=en) - [Playbook](https://help.clubspeed.com/clubspeed-knowledge-center/playbook?hsLang=en) [![2022-clubspeed-newsletter-header-logo](https://help.clubspeed.com/hs-fs/hubfs/2022-clubspeed-newsletter-header-logo.png?width=240&height=42&name=2022-clubspeed-newsletter-header-logo.png "2022-clubspeed-newsletter-header-logo")](https://help.clubspeed.com/?hsLang=en) Copyright © 2024, Club Speed, LLC