--- title: Sites can't be Reached (External Network) description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/sites-cant-be-reached-external-network#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Sites can't be Reached (External Network) Search ### Sites can't be Reached (External Network) This article will go over troubleshooting sites that can't be reached. See the error below. 1. Please note this on a Chrome browser but will be the same or closely similar on any browser. 1. Chrome ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/A0uBCWvoQLKb4TeD1HBKRmdeoBepWGeb6w.png) 2. Run a ping command to the website 1. Open Command Prompt in Windows (in Mac use Terminal) 2. Once open, type *ping ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/fS0w_axt-m9M5ae7RBni7Xxzoo2XFZKTzg.png)* 3. Now take note of the public IP it shows after pinging identified below. This was the last known DNS record. (**Request Timed Out** does not necessarily mean they have no internet)  1. ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/AwY-clO9BLeQ1k56OZXIy_RnrQsPSiMezg.png) 2. **Note**: If you get something like below; It means the GoDaddy DNS record never existed or was not set up. Click here to continue troubleshooting.![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/4SPaXPpqeUgyQbXVL8maWBGJDm_nPwlOrQ.png) 4. Ifthe server is on LogMeIn 1. Then find the respective server 2. Click on the blue **i**. Compare the IP Address found in the info box to the one in the Command Prompt. Ensure they match. ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/TaPhJBityLVbYYASpke0ebalUSZkHvhlkQ.png) 3. If the public IP addresses do not match, escalate to management, or if access is available check GoDaddy. , 5. If the site is still not reachable, ensure ports 80 and 443 are open. (80 is optional for external use) 1. Then on the respective server, open up an internet browser and go to [https://www.canyouseeme.org/](https://www.canyouseeme.org/). 2. Change port check from 80 to 443 3. Click on Port Check and ensure you see Success.![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/gSVrHL37bd3Fl4IPSOIZZCuOOAb3BElPHg.png) 4. If you see anything but "Success" advise the customer to get their Network Admin to correct this issue., - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - [Product Setup](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#product-setup) - [Customer Experience](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#customer-experience) - 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