Setup / Troubleshooting
Setup / Troubleshooting
Overview
The card printers are setup per terminal. The printer should be installed and configured as a normal Windows printer using the manufacturer drivers.
// We support the Evolis Primacy printer, Zebra and Margicard. Primarily over Ethernet, possibly USB?
Control Panel Settings (per POS)
MembershipCardEncoderName: Name of Printer in Windows
MembershipCardPrinterName: Name of Printer in Windows
PrintMembershipCardModel: magicard, zebra or evolis (default)
Evolis Primacy
Drivers: http://www.evolis.com/drivers-support/drivers-primacy-card-printer
See "Evolis Ethernet-command-guide.pdf" attached for setup commands!
Printing Too Dark?
In the Evolis settings there are 2 options for Front Side Printing and Back Side Printing.
Use the ‘Continuous Dithering’ setting in order to get the best looking print.
Cards coming out of the Back (not processing)
Check for a card that stuck in the machine that might not be able to see easily. The printer thinks there is a jam and is routing the card through the back to fix.
Additional Jam errors
Have them check for any jams in the printer feed. Have them open up the printer and remove the ribbon first, then check for any cards stuck.
Changing printer preferences
Changing setting like orientation will require a main engine restart for the change to take effect.
Still not printing?
Check the "see whats printing" option and clear any documents left in queue. Afterwards have them restart the printer and their terminal and try printing again.
pdf (381 KB)