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title: Server Freezing
description: Clubspeed Customer Knowledge Center
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1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en)
December 6, 2024
# Server Freezing
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### Server Freezing
If you are working with a server that is Freezing make sure to check the following items:
- **Resources used**
- If anything is maxing out, enable "cmd line" column in task manager and see what is causing it
- EX: Process; Run32.dll \> cmd line can show print spooler to show you the printer, driver, etc is causing the resources to be used/maxed out
- If from print spooler (usually run32.dll w/ cmd line referencing print spooler)
- Verify if the print driver being used is HP Unviversal
- If it is, change to a Printer specific driver
- Verify the driver used is the same model as the actual printer
- not a Brother driver for a HP printer or wrong
- If Full SQL (k1) see what the Memory max
- **Raid Status**
- Verify if the RAID is showing rebuilding or degraded
- Degraded means there is a bad hard drive and if it continues to freeze, we need to remove the bad one
- **Run Crystal Disk**
- Install
- Check both hard drives to see if any of them are bad
- If one is bad, and we continue to get freezing, we need to remove the bad drive
- **If the server is a VM**
- Log into the Host while the VM is frozen to make sure the Host isn't frozen too
- If it is, then the Host is the issue
- See if you can log onto the VM via Hyper-V
- If you can and it is fully operational then it could be DNS or Networking
- If you can't, restart the VM in Hyper-V
- This is safer on the Hardware than hard rebooting
- **Check Event Viewer & SQL**
- Check for errors in Event Viewer
- Check System then application.
- It might be best to filter results for Critical, Errors, and Warnings (sometimes)
- Check SQL Logs if only CS is freezing to see what is happening
- **If we think it is hardware**
- Try to boot to each hard drive separately to see if one is bad (won't boot) or very unresponsive
**If the server isn't booting properly**
- Make sure there are NO USB devices plugged in and try again
- Boot to each hard drive separetly
- Make sure power light is coming on
- Make sure monitor is plugged in (Can you see in LMI too?)
**If the server keeps freezing before you can evaluate/check:**
- Log in on after a reboot and tell the caller not to start anything
- Immediately stop IIS, SQL, Main Engine
- This is to reduce the resource use to hopefully give you time to check Event Viewer, then Cyrstal Disc, etc
- Try Printing?
- If continues to freeze with everything disabled, that points to hardware failure, Run a virus scan, etc.
- After you check everything (either can't find anything or you made a change to fix)
- start 1 thing at a time giving it a little time to come up. Then if you start freezing after start one item then that could be the culprit (or the resources used enough to cause a freeze - possible hardware failure)
- I would start with SQL, then IIS (if freezes there, could be getting hit externally), then Main Engine, then a couple of devices at a time (controlled) then try printing while you are checking Task Manager
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