Kitchen Printer/Display Routing Overview

Kitchen Printer/Display Routing Overview

*Please Reach out to Support for assistance with setup of this feature!

Product Definition

Printer and KDS routing allows food items to be sent to different printers or kitchen displays based on the category assigned to the product. For example, one printer could be assigned to the beverage category, and another could be assigned to the alcoholic beverage category. This would allow a customer to send food products to a printer in the kitchen, and alcoholic beverage products to a printer in a bar. With the functionality available, there can be multiple printers and displays. 

This feature includes the following functionality:

1. Send food products to different printers or kitchen displays

2. Configure up to 3 different printers and 3 different kitchen displays through control panel

3. Tie each printer or kitchen display to one or more categories

4. An error message when printing is unsuccessful

   1. This includes when the printer is busy or out of paper

5. Send one product to multiple printers 

6. Kitchen displays and printers can both be used at the same time 

7. Kitchen displays and printers are linked to categories based on the category name(s)

This feature DOES NOT include:

1. The ability to send one specific food item to a specific printer based on the product, it is based on the category 

2. The ability to send to a different printer based on the point of sale 

3. The ability to send non food products to kitchen printers or kitchen displays

4. The ability to set more than 3 kitchen displays and 3 kitchen printers

5. The ability to send to a kitchen display or kitchen printer based on the POS terminal used

   1. E.g. a multi-bar setup where food orders in the bowling area need to be sent to the bowling area bar but food orders placed near axe throwing need to be sent to the axe throwing bar 

6. The ability to route items sent from ClubKiosk. This feature only works when items are sent to a kitchen printer or kitchen display from the point of sale 

Value Proposition

This enahnced feature adds value to our customers by accomplishing the following:

1. Streamlining Operations -  Customers with more of an emphasis on food & beverage will likely have a more sophisticated setup with separate prep areas for different foods. With this new feature, we can send food orders where they need to go, eliminating the need for kitchen staff to search through items that do not apply to their prep area

2. Drive Revenue - With the increased operational efficiency, staff will be able to get through food orders much more quickly which will also boost the revenue generated from food and beverage

3. Enhance the Guest Experience - With items sent to the appropriate areas efficiently, guests will have shorter wait times to get their food, which leads to a much better experience at the venue

Software Requirements

Customers must be on version 22.2 or higher. In order to use the KDS functionality, the customer will need to be set up on FreshKDS.

Related Articles