--- title: IIS Troubleshooting - 503 Service Unavailable description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/iis-troubleshooting-503-service-unavailable#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # IIS Troubleshooting - 503 Service Unavailable Search ### IIS Troubleshooting - 503 Service Unavailable 1st Checks - Review Pre-Requisites List [here](https://clubspeed.freshdesk.com/support/solutions/articles/47001155257-pre-requisites-for-utilizing-self-service-kiosk) ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/94hZYdOdTQ2UaUpbNpNgrvS0kBeur9qtqw.png) 1. Log in to the Server 2. Open IIS and expand the Server 3. Click on Application Pools 4. Ensure SSK has its own Application Pool 5. **Follow** these steps if it does not have its own pool 1. Click on Application Pools on the left 2. On the Actions Panel to the right side. Click on Add Application Pool 3. **Set** name to SSK. Use .NET CLR Version V4.0.30319(Subject to change) 4. Ensure "Start application pool immediately" has a checkbox 5. Click on Default Pool. On the Action Panel click on View Applications 6. Find SSK or /self-serve-kiosk and right-click on it and select **Change Application Pool** 7. Go back to App Pools and Select the SSK app pool and click Advanced Settings. 8. Set the identity to Network Service and click OK. 9. Ensure SSK app is running 10. Refresh SSK site should be working now - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - [Product Setup](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#product-setup) - [Customer Experience](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#customer-experience) - [Race Control](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#race-control) - 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