How To: Void a Gift Card

Before you start:

Make sure to have the following:

• Check ID of the customer
• The amount of the transaction
• The gift card number

1. Open the Point of Sale (POS)

   • Once logged in, navigate to the Point of Sale tab.

   • Click the magnifying glass icon to open the check search window.

     

2. Locate the Transaction

   • Enter the check number and click Search.

   • When the check appears, select it and click OK.

     

   Note: Before making any changes, make sure to open the check fully so the system allows modifications.

3. Void the Gift Card

   • Double-click the purchased gift card item on the check.

     

   • Click Voided to mark the gift card as voided.

     

   • Enter the reason for voiding the gift card in the prompt provided, then click OK.

4. Finalize the Process

   • Once completed, close the check to save the changes.

   • 

   • The gift card is now voided successfully.

Below are examples showing both a successful and an unsuccessful gift card void.

1. Fully voided gift card product and payment

2. Credit Card payment only voided

3. Another example of just a payment voided