--- title: Hardware purchasing flow description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/hardware-purchasing-flow#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Hardware purchasing flow Search ### Hardware purchasing flow This article will give instructions on how to handle a request from a customer looking to purchase a piece of hardware. Step 1: Customer request for hardware comes in Step 2: Answer any questions the customer has regarding the hardware Step 3: Give a quote for the hardware - Ask management for a quote or confirmation of a quote before giving the customer any pricing - Pricing is the cost of the hardware PLUS SHIPPING - Make sure that the additional shipping cost is clearly stated - Ex: The receipt drawer is going to cost $100 plus shipping Step 4: Recieve confirmation that the price is good at that the customer is wanting to order the product - Ensure this is given in writing in a ticket from the customer Step 5: Send an email to [accounting@clubspeed.com](mailto:accounting@clubspeed.com) and [purchasing@clubspeed.com](mailto:purchasing@clubspeed.com) - For Clover devices, please email [merchantservices@clubspeed.com](mailto:payments@clubspeed.com) also. - This should include the product they are wishing to purchase, the contact, and our internal customer ID for the customer (can be found in Hubspot) letting them know that they are wanting to make an order and they will take it from there   To be clear, all customer communication during this process should be done in the ticketing system and should not be directed to the accounting or purchasing contacts unless directed to do so by management. 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