Customer Off-boarding (server wiping)
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Customer Off-boarding (server wiping)
The following are necessary steps/procedures to decommission a Clubspeed server. This is more of a checklist and if you have additional questions or require clarification, please notify management.
- Double Check location name and license name. Be sure you are on the right server!
- Backup Database
- Stop all firedamon processes and delete them
- Delete From IIS, Default Web Site and FTP site. Stop IIS first.
- Delete tasks from task manager
- Stop sql
- Delete all Clubspeed related folder except Clubspeed. (clubspeedapps, clubspeedinstaller, FTPautobackup, Install, InstallFiles, SQLbackup, all zipped files as well)
- In Clubspeed folder. Delete all files except CustomerPictures, CustomerSignatures, CustomerSignatures2, CustomerWaivers, CustomerWaivers2, and PaymentSignatures.
- Create a shortcut of Clubspeed and place a shortcut on the desktop of the owner profile. Let the customer know the credentials for owner and that the shortcut is there for the waiver files.
- Delete everything in Downloads folder.
- Remove Clubspeed users from Active Directory.
- Delete terminal users folders from C:users
- Delete DNS forwarders
- Delete all files on desktop
- Uninstall the following program(s): Firedamon
- Add notes in logmein that state it is wiped, by who, and when. Example: *wiped* shingo 12/2/19
- Move to wiped Servers category in Logmein.
- Disable license in colo portal
- Let customer and accounting know that it is complete