--- title: Customer Off-boarding (server wiping) description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/customer-off-boarding-server-wiping#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Customer Off-boarding (server wiping) Search ### Customer Off-boarding (server wiping) The following are necessary steps/procedures to decommission a Clubspeed server. This is more of a checklist and if you have additional questions or require clarification, please notify management.  1. Double Check location name and license name. Be sure you are on the right server! 2. Backup Database 3. Stop all firedamon processes and delete them 4. Delete From IIS, Default Web Site and FTP site. Stop IIS first. 5. Delete tasks from task manager 6. Stop sql 7. Delete all Clubspeed related folder except Clubspeed. (clubspeedapps, clubspeedinstaller, FTPautobackup, Install, InstallFiles, SQLbackup, all zipped files as well) 8. In Clubspeed folder. Delete all files except CustomerPictures, CustomerSignatures, CustomerSignatures2, CustomerWaivers, CustomerWaivers2, and PaymentSignatures. 9. Create a shortcut of Clubspeed and place a shortcut on the desktop of the owner profile. Let the customer know the credentials for owner and that the shortcut is there for the waiver files. 10. Delete everything in Downloads folder. 11. Remove Clubspeed users from Active Directory. 12. Delete terminal users folders from C:users 13. Delete DNS forwarders 14. Delete all files on desktop 15. Uninstall the following program(s): Firedamon 16. Add notes in logmein that state it is wiped, by who, and when. Example: \*wiped\* shingo 12/2/19 17. Move to wiped Servers category in Logmein. 18. Disable license in colo portal 19. Let customer and accounting know that it is complete - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - [Product Setup](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#product-setup) - [Customer Experience](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#customer-experience) - [Race Control](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#race-control) - 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