--- title: Allow Guest To Reschedule Booking description: Allow guest reschedule --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/allow-guest-to-reschedule-booking#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) 2. [Club Booking](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en) 3. [Bonus Material - Club Booking](https://help.clubspeed.com/clubspeed-knowledge-center/club-booking?hsLang=en#bonus-material-club-booking) November 11, 2024 # Allow Guest To Reschedule Booking This new feature in ClubBooking will give your guests the ability to reschedule their own reservations within the parameters you set. This will increase the efficiency of your staff by freeing them up from phone calls and email change request.   #### [# ClubDirector](https://director.clubspeed.com/ownersbox) Log into [https://director.clubspeed.com/](https://director.clubspeed.com/) ### 1. Click on ClubBooking to expand options ![Click on ClubBooking to expand options](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505956/original/3SYXr_GxAZVSZn_pUFSdeegmkQROod5uzg.jpeg?1698880134) ### 2. Click on Booking Settings ![Click on Booking Settings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505948/original/y6E93lA_Ld0GKvKi7ecYVi3u_UW2WYTAqg.png?1698880132) ### 3. Choose Location Multi-location Facilities will need to choose the location first.  // Single location facilities will default, and skip this step. ![Choose Location ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505950/original/e9yx2zw756NHmu9lDxyTo5uoiMI0OO26gQ.png?1698880133) ### 4. Click on Booking Options ![Click on Booking Options](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505953/original/TOxq1mzyAKsMvC5AUttfJeuIGyDwHj413Q.png?1698880134) ### 5. Click toggle to enable Rescheduling ![Click toggle to enable Rescheduling](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505955/original/Mk_Qgs54R_azuVXhN6pzQN8ysuSLPePbVw.png?1698880134) ### 6. Configure the maximum days in advance a guest can reschedule their activities. There is a default of 5 days, but choose what works best for your facility. ![Configure the maximum days in advance a guest can reschedule their activities.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505949/original/I0-iRZJaCzlAOeE_KM2HTmaEmAXpoK46MA.png?1698880133) ### 7. Configure the maximum number of times guests can reschedule their activities. The default is 2 times, but choose what works best for your facility. ![Configure the maximum number of times guests can reschedule their activities.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505952/original/z70dwjfi3U6vLyzDB9-o5Lom14QQLe5L4w.png?1698880134) ### 8. Click on Save ![Click on Save](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252505951/original/wnFhl7UEArwzHp1UR4h8nNsWyMU6fB65qQ.png?1698880134) \---- ### **Adding a tag to your guest Confirmation Email will allow them to easily navigate back to the web shop to reschedule.** --- ### **Director \> Marketing \> Email Settings \> Email Templates \> Choose Confirmation Email**   1. Enter the cursor where you would like to add in the \[Modify\] tag. 2. From the drop down, choose ' Modify Your Booking' 3. SAVE!   Alternatively, you can direct the customer to click on their Booking Confirmation Code in the email. This will also take them back to the Confirmation page to modify their booking.   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507983/original/25oaDPUqsuwgUfsRRf-m2OEupuNnMjqU-g.png?1698881504) ### **Guest POV of rescheduling activities** ---   At checkout, your guest will be presented with the confirmation screen, and will be able to click on the MODIFY icon to reschedule.   ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507262/original/R2iwyc3JtY6uGIEIGPQyPQWgl51SSpmPbw.png?1698880666)   --- ### 1. Click on Modify ![Click on Modify](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507562/original/iPWAIDFkj9jzkC9Kd-I3NzQD0fBiMQtyvg.png?1698880966) ### 2. Choose New Date for Booking ![Choose New Date for Booking](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507559/original/EaXOvcEsss-Cz0wJOVmvn-DoZq73cZuHAA.png?1698880966) ### 3. Date Selector ![Date Selector](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507556/original/pKY1ohx2CktYAloRcI4vKoaFZ7vzNYO8QA.png?1698880966) ### 4. Click on Set Date ![Click on Set Date](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507560/original/wDb0oAm3bNnz0qq7MlnpQOYrvd_G_u54nA.png?1698880966) ### 5. Select next available Timeslot ![Select next available Timeslot](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507561/original/Tn8FuInvh2e-Cj0cF6Kr1qXqZk3m-awANQ.png?1698880966) ### 6. Your guest will be presented with the capacity of each timeslot that is available. - If there are not enough spots for your guest's group, the timeslot will be greyed out. ![Your guest will be presented with the capacity of each timeslot that is available.](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507558/original/bnnAw4sOdaXMHqA60xw1fi7Z5fPIKvaC8A.png?1698880966) ### 7. Click on Save Changes - Repeat the above steps for each activity, and save. - This will automatically modify the reservation on the Venue & Calendar. ![Click on Save Changes](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47252507557/original/kzPdGw7ng2LK7oNHKGhpahrQKFU_QECqfg.png?1698880966)     ``` NOTE: The timeslot availability will be availability will be based on your global hours, or Product Offering Specific Availability. ```                 - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - 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