--- title: Troubshooting CardConnect description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/troubshooting-cardconnect#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Troubshooting CardConnect Search ### Troubshooting CardConnect **Pay by Phone web error with CardConnect** After setting up CardConnect for pos terminals (or off1) you are getting a web error in the card number field when selecting Pay by Phone.   Steps to Resolve: 1\. Ensure the fields are correct in SQL ControlPanel. Also make sure to manually type in the data for each. Copy and paste has know to cause errors. 2\. Login to the terminal with environment settings turned off. That way you can access Internet Explorer and add the following link as a Trusted Site. After which ensure you log off all like terminals. 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