--- title: Troubleshooting Connection & Download description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/troubleshooting-connection-download#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Troubleshooting Connection & Download Search ### Troubleshooting Connection & Download If a track says their new speed screens are not working: 1. Run the tracks api migrations: TRACKNAME.clubspeedtiming.com/api/migrations {if this doesn't work, then log on the server to run them locally} 2. If their public URL doesn't work, try their public IP/admin - If that works, update go daddy with the correct information 1. If those don't work (port 80 is blocked) logged on the server\>log on to their server and visit their portal via \[internal IP/admin - 192.168.xxx.x/admin\] 2. Visit all of the slides, click on them and press save 3. Visit the Diagnostic link for the channel by adding /diagnostic to the end when viewing the slide \[[http://bbkaustralia.clubspeedtiming.com/cs-speedscreen/#/1/diagnostics](http://bbkaustralia.clubspeedtiming.com/cs-speedscreen/#/1/diagnostics)\] 4. You can press F12 when viewing to view the source code to see what is failing Timing Out while Downloading - A completed speed screen should be 55.5 mb. If it is lower, Windows will not be able to load & execute it. Will give you an error saying compatibility error 1. Open IIS \> Go to Admin site \> PHP Manager \> Manage all settings 2. Search for "max\_execution\_time" \> right click & edit 3. Default is 300 seconds or 5 minutes. Extend it to how long it will take (900 would be 15 minutes) \> click OK 4. Restart IIS & try to re-download on your computer to make sure it is working If these fail, you might need to ask Brian for direction. \[the new screens save the URL you use to visit the site as the url to find the slides, so if somebody used localhost, then the computer is looking at itself for them\] - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - [Administration](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#administration) - [Product Setup](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#product-setup) - 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