--- title: TripleSeat (CUSTOMER) description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # TripleSeat (CUSTOMER) ### TripleSeat (CUSTOMER) This integration eliminates the overhead of maintaining calendars in two separate systems, streamlining operations for venues, and enhancing the guest experience with a 2-way sync! \*Please reach out to support for assistance on the integration setup! Once the integration is complete, you will be able to perform the below test. **TABLE OF CONTENTS** - [Setup Checklist](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Setup-Checklist) - [2-Way Sync Capabilities](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#2-Way-Sync-Capabilities) - [TEST: Clubspeed to TripleSeat](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#%C2%A0TEST%3A-Clubspeed-to-TripleSeat) - [Step 1: Clubspeed Calendar](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Step-1%3A-Clubspeed-Calendar) - [Step 2: Test Updates From CS to TS](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Step-2%3A-Test-Updates-From-CS-to-TS) - [Step 3: Test Double Bookings](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Step-3%3A-Test-Double-Bookings) - [TEST: TripleSeat to Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#TEST%3A-TripleSeat-to%C2%A0Clubspeed) - [Step 1: TripleSeat Calendar](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Step-1%3A-TripleSeat-Calendar) - [Step 2: Test Updates From TS to CS](https://help.clubspeed.com/clubspeed-knowledge-center/tripleseat-customer?hsLang=en#Step-2%3A-Test-Updates-From-TS-to-CS) ### **Setup Checklist** - API & Webhook setup is complete - Area Names in TS match Calendar Names in CS ### **2-Way Sync Capabilities** - The start and end date of the reservation - The event name - The resource(s) reserved for the duration of the event - The ability to reschedule or remove reservations in both Tripleseat and Clubspeed \*All synced reservations will have a status of DEFINITE in Tripleseat.  \*All synced event reservations from Tripleseat are marked as closed in Clubspeed (Event Closure Check Box) Coordinator will need to complete any additional process in CS Calendar, if needed - Link Customer Account - Create Check (Products, Payments, Etc) - Scheduling activities/events in CS Venue ### **TEST: Clubspeed to TripleSeat** ### **Step 1: Clubspeed Calendar** // Create a new reservation with basic details and save - Date - Time - Event Name - No. of Adult/Participants ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/kgetOjo6rIrpwdesB_X0zq91mQ2H9ThNPQ.png) Now, access your TripleSeat calendar and the reservation should display. ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/C0OT1b36HMokOo9zubia1L5a_u-Pmhh-6g.png) ### **Step 2: Test Updates From CS to TS** // Change the time of the reservation on the Event Reservation form: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/nwihBd0Tb7i9hkp_Ch9VAXXg--jAKGDLOQ.png) Refresh the Tripleseat calendar, you should now see the reservation with a new time: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/hhzf8RTzYC7BwdH0cCrKhJJVu9O14HKUPQ.png) Next, go back to the Clubspeed calendar and drag and drop the reservation to another time: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/W405KCNBrfUg2DceIo5P1UG7jdsk2pxGPw.png) Refresh the Tripleseat calendar, you should now see the reservation with a new time: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/vBjZcuuFzEFqrQnJoOrzGaVx5DNxY7Fntg.png) Next, delete the reservation from the Clubspeed calendar: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/TXF_grJSnn44hkNm-hUb7A0oBgfvFbgcPw.png) Refresh the Tripleseat calendar, the reservation should be gone from the calendar: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/65Uyun2jRG9Yzcuw71qhJJkbYGTsyjgBuA.png) ### **Step 3: Test Double Bookings** Now, add another reservation to the Clubspeed calendar with a time that matches an Event on the Tripleseat calendar.  - The Tripleseat booking should have a status of Definite. ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/52lcweIPZ_xL4Whv0rm9oXYxuj7rHfFztg.png) You should receive a warning message: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/TzNBVQXfE87TmxSZJsFdQ3qySKEtpslZMw.png) There will be a second error that appears:  ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/5GFoVaHsCOUrcIFVoysmvmFMt30fvBhY8Q.png) \* On Clubspeed the reservation should still be added being that Clubspeed is the “source of truth”. ### **TEST: TripleSeat to Clubspeed** ### **Step 1: TripleSeat Calendar** // On your TripleSeat calendar, click on a day of the calendar. The Create Event button will appear, click on it: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/Lmk0wM-NfJeilI0Ji3r0tQVNNff2f8O2GQ.png) The New Event form will appear, fill in the form and click the Create button at the bottom of the form: - Event Name - Date - Time - Status = Definite - Area = Clubspeed Calendar - Contact - Clubspeed User within your Tripleseat portal. ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/7m5SU7mcFHH8EsCSCVautIOtoBmofqCDzA.png) Now, access the Clubspeed calendar, you should see the reservation in the calendar: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/BulR2Zv0eSmb55RsBXUp-TVv0Pc1UJFNpA.png) ### **Step 2: Test Updates From TS to CS** // Edit the Tripleseat event, change the time and click the Update button: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/D434p64j3123ZIGCGx5FPhj77AFYo5M3GA.png) Now, access the Clubspeed calendar, you should see the reservation on the calendar at the new time: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/SWzU51XF-Bo7dohpNJT-5HaE0kfUOsEoGA.png) Edit the Tripleseat Event again, click on the Actions button, then the Delete option: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/fCw8taFSDigeCDm_2HH9CNh1upWpVLtViQ.png) You will be asked to confirm the deletion, click the Delete button: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/2AUQe-0Ri08lfb9oBqDQD62egffkc7z5kA.png) Access the Clubspeed calendar, the reservation should no longer appear: ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/f8jPZV7Gp6mRYwilJaLTyWneuKYmTVupcg.png) **Please be aware the fields outlined below in TripleSeat will not populate into Clubspeed.** **(This will not effect/delete the data within TripleSeat for this reservation)** ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/9mgZoupYT_q24YZUp1UIau95vJRC94Qtdw.png) - 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