--- title: Refunds Via Clover Portal description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/refunds-via-clover-portal#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Refunds Via Clover Portal Search ### Refunds Via Clover Portal The customer can issue refunds in the Clover Portal (outside of Club Speed) by following the steps below. Note, the refund has to be for the full amount of the payment. They also have to have 2 factor Authorization enabled in order to do the refunds. Steps to turn on 2FA are: 1. Log onto the Clover web dashboard 2. On the left hand side, click on “virtual terminal” 3. Prompts you to setup the 2FA first time 4. Setup 2FA as prompted   Also, here is the guide on how to refund a sale from the web dashboard 1. On a web browser, log in to the Web Dashboard. 2. Click Transactions. 3. Find the transaction you want to refund, then click Details. 4. Click Refund. 5. Click Yes in the dialog box. 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