--- title: Clover Waiver Signature Setup and Troubleshooting description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/clover-waiver-signature-setup-and-troubleshooting#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # Clover Waiver Signature Setup and Troubleshooting Search ### Clover Waiver Signature Setup and Troubleshooting POS Returns: 'The customer Failed to sign' after saving the the signature on the clover device. This is when customer are attempting to have their customers re-sign waivers on the clover devices. ### **Step 1: Go to C:\\ClubSpeed**     **Right click on the below folders \> Properties \> Security \> Edit \> Users(Clubspeed\\Users) \> Check the 'Modify' box \> Apply**     **For each of the following folders make sure that the Users(Clubspeed\\Users) user has 'Modify' Permissions:** - **CustomerSignatures** - **CustomerSignatures2** - **CustomerWaivers** - **CustomerWaivers2** ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/4CrFQq2njvGC57-u1lZfIJxp800glavsBg.png) **When done correctly it will look like the below screenshot:** ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/xI6b-GN3m2As7NNFnZ9aTF-Yv-srYMwGnw.png) **Step 2:** **If the Signature is not sending to the Clover device, confirm the SQL settings.** **Signature processor set to clover** ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/3Ej-i6psovfJT_6Ld2f4JvX6f3g7b2xhnw.png) External Signature Port: 12345 ExternalSignatureTerminalHost: Clover's IP ![](https://help.clubspeed.com/hubfs/Knowledge%20Base%20Import/RHNV8pyMH90puHg_HUX0QCAXRBVuuEyd7A.png) **ON THE CLOVER DEVICE ITSELF:** **Waiver Signature app 1.3 or newer\* by Clubspeed will need to be installed on the clover as well.** - To Download app - Press all 4 corners of Clover to back out to main screen - Have location enter their manager code for clover - More Tools - Search for Waiver Signature by Clubspeed - Download and install - To Update app - Press all 4 corners of Clover to back out to the main screen - Have location enter in their manager code for clover - More Tools - Search for Waiver Signature by Clubspeed - Run application using button - It will then prompt for an update/download to the newest version - - - - ### Related Articles - [FAQs](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#main-content) - [Software Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#software-questions) - [Payments Questions](https://help.clubspeed.com/clubspeed-knowledge-center/faqs?hsLang=en#payments-questions) - [Getting started](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#main-content) - [Clubspeed](https://help.clubspeed.com/clubspeed-knowledge-center/getting-started?hsLang=en#clubspeed) - 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