Card Connect Support Information
Card Connect Support Information
If you need to reach Card Connect Support, below & attached is the information you need to contact the appropriate people.
SYSTEMS STATUS PAGE
status.cardconnect.com
*subscribe to updates in upper right
hand corner
> CardPointe
> CoPilot
> Funding Delays
> Scheduled Maintenance
MERCHANT GENERAL SUPPORT
e: merchantsolutions@cardconnect.com
p: 877.828.0720
Hours: 24/7
After Hours: opt 1, opt 2
Information Needed to Call:
> MID
> Business Telephone Number
-For detailed access & Information:
> Account Address
> Tax ID
Contact For:
> Banking Changes
> Account Updates
> Statement Questions
> CardPointe Questions
MERCHANT TECHNICAL SUPPORT
e: isvhelpdesk@cardconnect.com
p: 484.581.7693
Hours: 8:30am-9:00 pm EST, M-F
PARTNER SUPPORT
e: isvsupport@cardconnect.com
p: 484.581.7690
Hours: 8:30am-7:00pm EST, M-F
SUPPORT PAGE:
support.cardconnect.com
A CardConnect Product and
Systems Resource