--- title: 2019 EXE Download Workaround description: Clubspeed Customer Knowledge Center --- [Skip to content](https://help.clubspeed.com/clubspeed-knowledge-center/2019-exe-download-workaround#main-content) English Show submenu for translations [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new?hsLang=en) [![Clubspeed Logo](https://help.clubspeed.com/hs-fs/hubfs/Logo_Grey.png?width=500&height=86&name=Logo_Grey.png)](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.clubspeed.com/clubspeed-knowledge-center/kb-tickets/new) - [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) [Contact us](https://share.hsforms.com/1B5QyPF-YRQutaoGEnmQD5w1etz6) How can we help you? - There are no suggestions because the search field is empty. 1. [Clubspeed Customer Knowledge Center](https://help.clubspeed.com/clubspeed-knowledge-center?hsLang=en) December 6, 2024 # 2019 EXE Download Workaround Search ### 2019 EXE Download Workaround We have discovered that if customers are currently running on Server 2019 you can no longer download the speedscreen exe's as well as the registration exe's. We have a workaround for the time being to assist in buying us some time to help resolve the issue.    Step 1: Log into a VM locally here that is currently running Server 2012 Step 2: Open DNS on the server and add a forward lookup zone pointing at the location you are trying to download the exe for. In this example, we will use BCHamilton.  Right Click on ForwardLookupZone Click New Zone Click Next 3 times Type in the Domain name of the location you are downloading the exe for again we are using BCHamilton so BCHamilton.clubspeedtiming.com Click Next twice Click Finish This will add the New Forward Lookup Zone that you can now add the VM's IP into to ensure that URL is looking at the correct location.  Step 3: Click the new lookup zone you created and open to up it up Step 4: Right Click in the white field on the right and click New Host (A or AAAA)..... Step 5: Add the VM's IP Address into the field then click add host This will add the host and then you can close this out Step 6: Open Command prompt and Flush DNS "ipconfig /flushdns" Step 7: Attempt to PING the address you are trying to create the exe for if you get the servers public address it did not take, if you get your VMs local address your good to go. Step 8: Go to the /admin portal using the locations Domain Name BCHamilton.clubspeedtiming.com/admin  Step 9: Go to the Speed Screen Tab on the /admin portal and then choose a channel NOTE: If the channel that they are trying to download is Channel 9 then yours ALSO needs to be channel 9 so if there is not one there create new speed screen channels till you are on Channel 9. Step 10: Download the slide to the VM you are on Step 11: DELETE the forward lookup zone you just created in DNS on your VM right click on the VM click Delete then click Yes twice Step 12: Upload it to the server you are trying to create the screen for and place it where it needs to go so that the Speed Screen User (SCR1 SCR2 SCR3 etc) can launch it. C:/Clubspeedapps/assets/ Step 13: Force that particular to user to use that directory with that SpeedScreen EXE and then test functionality.    If you run into any issues please just let level 2 or management know. 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